Question 1

Are your valet attendants insured?

Accepted Answer

Yes. AV Valet Parking Miami carries garage-keepers liability, general liability, workers' compensation, and an umbrella policy. We issue certificates of insurance naming your venue, landlord, or production within one business day.

Question 2

How quickly can you staff a one-time event?

Accepted Answer

Most one-off events can be staffed with 72 hours of notice. Large galas (200+ vehicles) are best booked 2–3 weeks ahead so we can complete a site walk and finalize lane plans.

Question 3

Do you serve recurring weekly programs?

Accepted Answer

Yes. The majority of our hotel, restaurant, and residential clients are weekly recurring programs. We staff dedicated teams so the same attendants return to your venue.

Question 4

What neighborhoods do you cover?

Accepted Answer

We serve Brickell, Downtown Miami, Wynwood, the Design District, Miami Beach, South Beach, Coral Gables, Coconut Grove, Edgewater, and Key Biscayne. Other Miami-Dade locations on request.

Question 5

Are your attendants uniformed and trained for luxury and exotic vehicles?

Accepted Answer

Every attendant arrives in a charcoal vest, white shirt, name badge, and white gloves. All staff complete an internal training program covering manual transmissions, push-button starts, and high-value vehicle handling.

Question 6

How do you manage keys and retrievals?

Accepted Answer

We use a digital key-management system. Every vehicle is logged with photo verification at intake; retrievals are requested through an attendant tablet or scannable code. No paper tickets.

Question 7

What is the average retrieval time?

Accepted Answer

Across our recurring programs, average retrieval time is under 4 minutes from request to curb. Event programs are pre-positioned for sub-3-minute dismissal windows.

Question 8

Do you offer branded podiums and signage?

Accepted Answer

Yes. For recurring programs we provide a podium painted or wrapped to match your venue, branded signage, and uniforms accented to your brand colors when requested.

Question 9

What happens if a vehicle is damaged?

Accepted Answer

Every intake includes a photo walk-around. In the rare case of an incident, our insurance carrier handles the claim directly. We notify the owner within minutes, in writing.

Question 10

Can you handle electric vehicles and charging?

Accepted Answer

Yes. We rotate EVs through your charging stations on a documented schedule and return them with the requested charge level. EV programs are standard in our residential contracts.

Question 11

Do your attendants speak Spanish?

Accepted Answer

All on-site supervisors are fully bilingual (English and Spanish). The majority of our attendants are bilingual as well — important in Miami's hospitality market.

Question 12

How is pricing structured?

Accepted Answer

Recurring programs are billed monthly based on staffing hours and lane count. Events are quoted per occasion based on guest count, venue, and dismissal window. Request a quote for a written proposal within one business day.

Answers, in plain language.

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